Red Bone Cutlery accepts eligible returns requested within 14 days of delivery. Please contact us before mailing anything back so we can review your request and provide return instructions.
Return Window
Return requests must be made within 14 days of delivery.
Condition Requirements
Returned knives must be new, unused, uncarried, unsharpened, and unmodified. Original Case packaging, box, paperwork, sleeves, and included materials should be returned when supplied with the product.
Knives showing signs of use, carrying, sharpening, alteration, damage, or missing components may be denied a refund.
Return Shipping
For standard returns or buyer’s remorse, the customer is responsible for return shipping. Original shipping charges are non-refundable on ordinary returns.
Damaged or Incorrect Orders
If Red Bone Cutlery sends the wrong item, or an item arrives damaged or defective, contact us promptly. We will arrange an appropriate resolution and cover return shipping when necessary.
Refunds
Returned merchandise will be inspected before any refund is issued. Approved refunds will be issued to the original payment method.
Red Bone Cutlery does not charge a restocking fee at launch.
How to Start a Return
Contact Red Bone Cutlery at sales@redbonecutlery.com before mailing anything back. Returns sent without prior authorization may be delayed.